Service availability
PortOps maintains a 99.9% uptime commitment backed by redundant infrastructure, proactive monitoring, and rigorous change management. Scheduled maintenance windows are communicated a minimum of seven days in advance.
Terms crafted for operational clarity
The summary below highlights key provisions of the PortOps master subscription agreement. Full contractual language is available from your account representative and supersedes this overview.
Customer responsibilities
Customers configure authorised users, maintain accurate operational data, and comply with all applicable trade regulations while using the platform. Shared responsibility models are documented during onboarding.
Support and escalation
Enterprise support is available 24/7 with defined SLAs for critical incidents. Escalations route directly to senior engineers and maritime subject matter experts to restore services quickly.
Need the full agreement?
Reach out to your PortOps representative via our contact page for the latest legal package, including security annexes, data processing agreements, and regional modifications.